Terms and Conditions

Prices

Prices in the web store are stated in euro (€). Prices include Finnish VAT 24% for EU countries and VAT 0% for countries outside EU.

Payment methods

Gemmi web store accepts payments with major credit cards (Visa, Master Card, Maestro, American Express) and Pay Pal. All credit card transactions are secure, data related to the payment is protected via the SSL standard.

Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. Items in the web store are either made to order or we have them in stock. Items that are made to order will be delivered to you in accordance with the terms in the order confirmation, normally within 3-4 weeks from the confirmation date.

Shipping & Delivery

Gemmi web store ships internationally. Orders are sent via Finnish Post Office. After the package leaves the Gemmi warehouse, it will be delivered within:

  • 1-3 days to addresses in Finland and EU
  • 2-8 days to addresses in countries outside EU

For deliveries within Finland, you will receive a notice by text message or e-mail, once the package has arrived. The package can then be picked up at the Post Office.

For deliveries outside of Finland, the package will be delivered to your home address.

Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

Delivery charges:

  • Finland approximately 10 € (inc. VAT)
  • Other countries approximately 40-50 € (inc. VAT)

Privacy & Security

We ensure you that we operate with the highest care and security standards when it concerns your personal data.

Customer information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent by verifying that you have read and accepted the Terms & Conditions.

Customer details needed for delivery are passed on only to the delivery/shipping company.

Gemmi does not handle data related to the payment. After selecting a payment method, the service will transfer you an external payment service provider to make your payment. Gemmi uses Nets/Netaxept Payment Services, which adheres to the PCI DSS standard (Payment Card Industry Data Security Standard). Data related to the payment is protected via the SSL (Secure Sockets Layer) standard.

If you wish to know what information is stored on you, please address your inquiry to gemmi@gemmi.fi.

Return policy

To ensure your satisfaction with Gemmi products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be unused, undamaged and returned in their original packaging and bearing all original product tags.

Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

Gemmi will not compensate for lost packages. Before sending any returns, please contact us by email: gemmi@gemmi.fi

Law & Jurisdiction

Finnish law will be applied to all disputes related to the Gemmi web store or to these Terms & Conditions.