Terms, Conditions & Privacy

Prices

Prices in the web store are stated in euro (€). All prices on the website are shown including 24% Finnish VAT. If you are ordering outside of EU, please note that Finnish VAT does not apply, but there may be local taxes and/or duties on import of fur products. Please check with you local customs authorities before ordering.

Payment methods

Gemmi web store accepts payments with major credit cards (Visa, Master Card, Maestro, American Express) and Pay Pal. All credit card transactions are secure, data related to the payment is protected via the SSL standard.

Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. Items in the web store are made to order and will be delivered to you in accordance with the terms in the order confirmation, normally within 3-4 weeks from the confirmation date.

Shipping & Delivery

Gemmi web store ships internationally. However, please note that import restrictions may apply, depending on your country of residence. Please also note that customers from non-EU countries are responsible for any possible import customs and taxes.

Deliveries within Finland are sent via the Finnish Post Office. For deliveries within Finland, you will receive a notice by text message or e-mail, once the package has arrived. The package can then be picked up at the Post Office.

Deliveries outside of Finland are sent via DHL. For deliveries outside of Finland, the package will be delivered to your home address.

After the package leaves the Gemmi warehouse, it will be delivered within:

For parkas, coats and vests the shipping costs are:
For accessories the shipping costs are:

For small items the shipping costs are:

Return policy

To ensure your satisfaction with Gemmi products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be unused, undamaged and returned in their original packaging and bearing all original product tags.
Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

Gemmi will not compensate for lost packages. Before sending any returns, please contact us by email: gemmi@gemmi.fi

Privacy & Security

By visiting www.gemmi.fi you acknowledge that you have read the privacy policy and consent to the terms stated below.

Personal information, such as your name, email address, phone number and mailing address, is collected when you place your order or register for a service. If you place an order, personal information is being collected and kept for the sole purpose of efficient order process and delivery of goods to the right address, and is gathered only at your consent by verifying that you have read and accepted the Terms & Conditions.

Customer details needed for delivery are passed on only to the delivery/shipping company. We will not let any third party use your personal information for marketing purposes. Gemmi does not store or handle data related to the payment. After selecting a payment method, the service will transfer you an external payment service provider to make your payment. Gemmi uses Nets/Netaxept Payment Services, which adheres to the PCI DSS standard (Payment Card Industry Data Security Standard). Data related to the payment is protected via the SSL (Secure Sockets Layer) standard.

If you register for a service, the information will be used to notify you of events or special offers. Our direct marketing aimed at consumers is always based on your consent given in advance, which you can withdraw at any time.

Information can be gathered from our website with the use of cookies and when you use our social media accounts. Information gathered may be used to analyse user trends and to further better our actions. This information does not include any personally identifiable information.

You have the right to know what personal information we have registered in your name. If the information is incorrect, incomplete or irrelevant you have the right to insist that the information is corrected or erased. Any questions or requests regarding personal information can be sent to gemmi@gemmi.fi.

Law & Jurisdiction

Finnish law will be applied to all disputes related to the Gemmi web store or to these Terms & Conditions.